FAQ

Shipping 

Heaven Vintage offers shipping Australia wide.

We aim ship within 48 hours of your purchase.

All parcels are shipped via Australia Post with tracking.

We use 100% compostable and recycled packaging by Hero Packaging.

If you would like international or express shipping, please contact us before purchase and we will organise this for you!

Shipping Rates

0g - 500g - $8.95

500g - 1kg - $12.20

1kg - 3kg - $15.35

3kg - 5kg - 18.50

Pick Up

If you live on the East Coast of Tasmania, we can arrange a drop off/ pick up. I will do my best to meet you in a convenient location. If we can't link up, the pick up location in my home in St Marys. To arrange this, select pick up at check out, then shoot me an email and we will organise a time and place!

Exchanges and Refunds

We take great care in packaging your order. However, if something happens to get damaged in the post please get in contact within 5 business days and we would be happy to lodge a claim with Australia Post, please send us an email.

We do not offer exchanges or refunds for change of mind or if something does not fit correctly. We list every item in detail so please check sizing and measurements before purchase.

A lot of our items are second hand and can show ware. We do not offer exchanges or refunds because of condition, please read the description of the item and check photos carefully before purchase. 

Measurements

See our measurement guide below.

Do you have a bricks and mortar store?

Not at the moment! I will be doing a pop up with my vintage caravan ~ shop on wheels ~ first Sunday of the month at Swims Coffee Shop in Scamander, plus a range of markets and festivals around the state!