FAQ

Shipping 

Heaven Vintage offers shipping Australia wide.

We aim ship within 48 hours of your purchase.

All parcels are shipped via Australia Post with tracking.

We use 100% compostable and recycled packaging by Hero Packaging.

If you would like international or express shipping, please contact us before purchase and we will organise this for you!

Shipping Rates

0g - 500g - $8.95

500g - 1kg - $12.20

1kg - 3kg - $15.35

3kg - 5kg - 18.50

Pick Up

If you live in Southern Tasmania and can get to the Hour Valley, we can arrange a drop off/ pick up. I will do my best to meet you in a convenient location from Hobart to Southport. If we can't link up, the pick up location in my home in Dover. To arrange this, select pick up at check out, then shoot me an email and we will organise a time and place!

Exchanges and Refunds

We take great care in packaging your order. However, if something happens to get damaged in the post please get in contact within 5 business days and we would be happy to lodge a claim with Australia Post, please send us an email.

We do not offer exchanges or refunds for change of mind or if something does not fit correctly. We list every item in detail so please check sizing and measurements before purchase.

Everything we sell is second hand and can show ware. We do not offer exchanges or refunds because of condition, please read the description of the item and check photos carefully before purchase. 

Do you have a bricks and mortar store?

Yes! You ca find us at The Finders, 140 Harrington St Hobart.